Sending credit cards is highly sensitive. In addition to the physical cards, the associated security information must also be generated and sent in a coordinated manner. And employees in the process must be protected from temptations.
We designed the necessary quality and digital processes for a large credit card service provider, documented them in an audit-capable manner and designed the digital blueprint for process support.
Once the processes had been approved, we steered the implementation of digital support.
Our services
- Process and data analysis
- Development of the quality management process (according to PDCA)
- Integration and transformation management
- Implementation control
Results / Success
- Quality management process introduced
- Introduced digital solution for process support
- Introduced quality management reporting
