Data center services in the public sector almost always offer the opportunity to set up shared services for affiliated public sector institutions. What makes technical sense also means organizational change to become a digital service provider with binding service level agreements.
We designed the strategy, concepts, processes and central digital solutions for a data center in the public sector and managed the implementation of digitalization.
Our services
- Analysis of existing processes in the data center
- Revision of the process chains based on ITIL
- Coordination of agreements with regional authorities
- Development of service offerings and service level agreements
- Development of the sales strategy and pricing models
- Managing the introduction of digital solutions
Results / Success
- Coordinated and implemented ITIL processes in the data center
- CRM and customer service software introduced
- Coordinated service offerings for regional authorities
- Introduced sales processes
- Established support and training processes
