An ITIL service catalog allows the standardization of services with clear billing models and enables complete transparency of services requested and provided.
In order to be able to provide optimal support for line processes and projects within Swisscom, the support areas must undergo targeted training for recurring tasks. Transparency about the services to be provided and the qualifications required is therefore an enormous advantage.
We were able to support the development of the service catalogs and the associated business and communication model.
High workloads and growing cost pressure are a constant companion in the service business. A good business model creates freedom and quality.
Rüdiger Gros, EFEXCON AG
Strategy and business model also internally
In consulting, we often see astonished faces when we ask about the strategy and business model for internal services. Even if companies do not carry out internal billing, a clear service and cost model is a useful basis for training and deploying staff in line with priorities and providing services according to effectiveness and benefit.
Based on existing or newly collected data, we have therefore developed the Service Blueprint, which shows the actual and target status of skills and service requirements.
On this basis, we then developed and coordinated the short and medium-term service portfolio (ITIL service catalog), the billing model and the personnel and training planning with the specialist department.
The introduction of the ITIL service catalog was a great success for the service area - but also for the service recipients. Transparency about the available services with immediately apparent prices creates trust and also supports economic behavior internally.
Why do you need an ITIL service catalog?
There are several reasons why a company needs an ITIL service catalog:
- Improved transparency: The service catalog gives the company's customers and users a clear overview of which IT services are available and what they include. This improves transparency and makes it easier for customers to select the services that are relevant to them.
Better service delivery: The service catalog ensures that all of the company's IT services are standardized and documented. This improves service delivery as all employees know exactly which services are available and how they need to be provided More efficient IT department: The service catalog helps the IT department to manage its services more efficiently. The standardization and documentation of services reduces the time required to provide new services and shortens the response time for requests
Better customer relationships: The service catalog can help improve relationships with customers and users. The transparency and the ability to choose the services themselves means that customers and users feel better informed and have more trust in the company's IT department.Cost savings: The service catalog helps companies to manage their IT services more efficiently and reduce unnecessary expenditure. The standardization and documentation of services also makes it easier for companies to identify which services are actually needed and which are not.
Overall, the ITIL service catalog is an important part of IT service management and helps companies to manage their IT services more effectively and efficiently.
